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Terms & Conditions

Lena's Lodge

*Please read carefully before booking with us*

*All times are based on local TT time*

 

Policies: Booking, Cancellation & Refund – General Reservations

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Booking Policy -

Payment Required

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  • ​50% down – balance to be paid 2 weeks (14 days) before check-in

 

  • 100% full payment when booking 2 weeks (14 days) or less before check-in

 

 

Cancellation & Refund Policy -

For bookings made 60 days or more (over 2 months) in advance:

 

  • Cancel at least 60 days (approx. 2 months) before check-in

  • Full refund: Get back 100% of what you paid

 

  • Cancel between 14 to 59 days (approx. 2 weeks to 2 months) before check-in

  • Partial refund: Get back 50% of what you paid

 

  • Cancel less than 13 days (under 2 weeks) before check-in – No refund

 

 

For bookings made between 30 to 59 days (approx. 1 to 2 months) in advance:

 

  • Cancel at least 30 days (approx. 1 month) before check-in

  • Full refund: Get back 100% of what you paid

 

  • Cancel between 14 to 29 days (approx. 2 weeks to 1 month) before check-in

  • Partial refund: Get back 50% of what you paid

 

  • Cancel less than 13 days (under 2 weeks) before check-in- No refund

 

 

For bookings made between 15 to 29 days (approx. 2 weeks to 1 month) in advance:

 

  • Cancel at least 14 days (approx. 2 weeks) before check-in

  • Partial refund: Get back 50% of what you paid

 

  • Cancel less than 13 days (under 2 weeks) before check-in- No refund

 

 

For bookings made less than 14 days (under 2 weeks) in advance:

 

  • Cancel less than 14 days (under 2 weeks) before check-in- No refund

 

 

PLEASE NOTE

 

There will be NO refunds due to flight cancellations, flight delays, standby passenger delays or any other form of travel delay or disruptions.

 

Only under extreme circumstances such as civil unrest, war, severe natural disasters, epidemics, pandemics or some other similar type of global crisis, would refunds, outside our general refund policies, be made.

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**Some exceptions may be considered at the discretion of the hosts**

 

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Caution Fee

 

Lodgings in THE PARK will apply a caution fee of $100 USD/ $670 TTD when you book with us. This deposit is refundable at check-out once there are no damages to items or property.

 

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Check-In / Check-Out

 

Check-in: 3:00 pm (local time)

* Early check-in may be requested in advance (at no extra cost)

Check-out: 11:00 am (local time)

* Late check-out may be requested. Room will remain available until 2:00 pm (at no extra cost)

 

Please note: **Should you request a check-out later than 2:00 pm,

half price of you full nightly rate applies until 9:00 pm**

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Otherwise, full nightly rate applies from 3:00 pm

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